Privacy Policy

1. Privacy at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can personally identify you. Detailed information on data protection can be found in our privacy policy listed below this text.

Data Collection on this Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the "Information about the Controller" section of this privacy policy.

How do we collect your data?

Your data is collected in one way through the information you provide to us. This could be, for example, data you enter into a contact form.

Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders, or other inquiries.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given consent for data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to file a complaint with the competent supervisory authority.

You can contact us at any time regarding this and other questions about data protection.

Analysis Tools and Third-Party Tools

When visiting this website, your surfing behavior may be statistically analyzed. This is done primarily with analysis programs.

Detailed information about these analysis programs can be found in the following privacy policy.

2. Hosting

We host the contents of our website with the following provider:

Webflow

AThe provider is Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA (hereinafter Webflow). When you visit our website, Webflow collects various log files including your IP addresses.

Webflow is a tool for creating and hosting websites. Webflow stores cookies or other recognition technologies that are necessary for displaying the page, providing certain website functions, and ensuring security (necessary cookies).

For details, please refer to Webflow's privacy policy: https://webflow.com/legal/eu-privacy-policy.

The use of Webflow is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable presentation of our website. If appropriate consent has been obtained, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g., device fingerprinting) as defined in the TDDDG. This consent can be revoked at any time.

The data transfer to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://webflow.com/legal/eu-privacy-policy.

The company has certification according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that aims to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF commits to comply with these data protection standards. More information can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/6365.

Contract Data Processing

We have concluded a contract data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that they process the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We point out that data transmission over the Internet (e.g., when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Information about the Controller

The controller responsible for data processing on this website is:

Paul von Brockdorff
Ebeligstr. 8
10249 Berlin

Phone: +49 (0) 151 64691711
Email: hallo@chiropaul.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a more specific storage period has been specified within this privacy policy, your personal data remains with us until the purpose for data processing ceases to apply. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible grounds for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion takes place after these grounds cease to apply.

General Information on the Legal Basis for Data Processing on this Website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR if special categories of data according to Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25(1) TDDDG. The consent can be revoked at any time.

If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, if your data is necessary for the fulfillment of a legal obligation, we process it on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. Information about the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

Data Protection Officer

We have appointed a data protection officer:

Paul von Brockdorff
Ebelingstr. 8
10249 Berlin

Phone: +49 (0) 151 64691711
Email: hallo@chiropaul.de

Recipients of Personal Data

As part of our business activities, we work with various external parties. In some cases, the transfer of personal data to these external parties is necessary. We only transfer personal data to external parties if this is necessary for the fulfillment of a contract, if we are legally obligated to do so (e.g., transfer of data to tax authorities), if we have a legitimate interest in the transfer according to Art. 6(1)(f) GDPR, or if another legal basis permits the data transfer. When using processors, we only transfer personal data of our customers on the basis of a valid contract for data processing. In the case of joint processing, a contract for joint processing is concluded.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke consent that you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS (OBJECTION ACCORDING TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION ACCORDING TO ART. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the Member State of their habitual residence, their place of work, or the place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, Rectification, and Erasure

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of data processing and, if necessary, a right to correction or deletion of this data. For this as well as for further questions about personal data, you can contact us at any time.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request restriction of the processing of your personal data instead of erasure.
If you have filed an objection under Art. 21(1) GDPR, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – apart from being stored – only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

4. Data Collection on this Website

Cookies

Our websites and pages use what the industry refers to as “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically eradicated by your web browser.

Cookies can be issued by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies into websites (e.g., cookies for handling payment services).

Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of these cookies (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for promotional purposes.

Cookies, which are required for the performance of electronic communication transactions, for the provision of certain functions you want to use (e.g., for the shopping cart function) or those that are necessary for the optimization (required cookies) of the website (e.g., cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of required cookies to ensure the technically error-free and optimized provision of the operator’s services. If your consent to the storage of the cookies and similar recognition technologies has been requested, the processing occurs exclusively on the basis of the consent obtained (Art. 6(1)(a) GDPR and § 25 (1) TDDDG); this consent may be revoked at any time.

You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete-function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.

Which cookies and services are used on this website can be found in this privacy policy.

Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

The processing of these data is based on Art. 6(1)(b) GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6(1)(f) GDPR) or on your agreement (Art. 6(1)(a) GDPR) if this has been requested; the consent can be revoked at any time.

The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g., after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions, in particular retention periods.

Inquiries by Email, Telephone, or Fax

If you contact us by email, telephone, or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We do not share this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; the consent can be revoked at any time.

The data you send to us via contact requests remains with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage ceases to apply (e.g., after your request has been processed). Mandatory statutory provisions – especially statutory retention periods – remain unaffected.

Communication via WhatsApp

We use the instant messaging service WhatsApp to communicate with our customers and other third parties. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Communication is encrypted end-to-end (peer-to-peer), preventing WhatsApp or third parties from accessing the communication content. However, WhatsApp gains access to metadata generated during the communication process (e.g., sender, recipient, and timestamp). Additionally, we point out that WhatsApp states that it shares personal data of its users with its parent company Meta, based in the USA. Further details on data processing can be found in WhatsApp’s privacy policy: https://www.whatsapp.com/legal/#privacy-policy.

The use of WhatsApp is based on our legitimate interest in fast and effective communication with customers, prospects, and other business and contractual partners (Art. 6(1)(f) GDPR). If explicit consent has been requested, data processing occurs solely on the basis of consent, which can be revoked at any time with future effect.

Communication content exchanged between you and us on WhatsApp remains with us until you request deletion, withdraw your consent for storage, or the purpose for data storage no longer applies (e.g., after processing your inquiry). Mandatory legal provisions, especially retention periods, remain unaffected.

The company is certified under the "EU-US Data Privacy Framework" (DPF), an agreement between the European Union and the USA that ensures compliance with European data protection standards for data processing in the USA. Every company certified under the DPF is committed to complying with these data protection standards. More information is available at: https://www.dataprivacyframework.gov/participant/7735.

We have configured our WhatsApp accounts to prevent automatic data synchronization with the address book on the deployed smartphones.

Communication via Signal

We use the instant messaging service Signal to communicate with our customers and other third parties. The provider is Privacy Signal Messenger, LLC, 650 Castro Street, Suite 120-223, Mountain View, CA 94041 (hereinafter referred to as "Signal").

Communication is encrypted end-to-end (peer-to-peer), preventing Signal or third parties from accessing the communication content. However, Signal gains access to technical data generated during the communication process (e.g., auth tokens, keys, push tokens).

Further details on data processing can be found in Signal’s privacy policy: https://signal.org/legal/#privacy-policy.

The use of Signal is based on our legitimate interest in fast and effective communication with customers, prospects, and other business and contractual partners (Art. 6(1)(f) GDPR). If explicit consent has been requested, data processing occurs solely on the basis of consent, which can be revoked at any time with future effect.

Communication content exchanged between you and us on Signal remains with us until you request deletion, withdraw your consent for storage, or the purpose for data storage no longer applies (e.g., after processing your inquiry). Mandatory legal provisions, especially retention periods, remain unaffected.

Doctolib

On our website, you have the option to schedule appointments with us. We use Doctolib for appointment booking. The provider is Doctolib GmbH, Mehringdamm 51, 10961 Berlin (hereinafter referred to as "Doctolib").

For appointment scheduling, you enter the requested data and your preferred date into the corresponding form on our website or our Doctolib profile. The entered data is used for planning, executing, and potentially following up on the appointment. The appointment data is stored on Doctolib’s servers. You can view Doctolib’s privacy policy here:

https://media.doctolib.com/image/upload/v1682432985/legal/B2C-PrivacyPolicy-Apr-23-DE.pdf.

Your entered data remains with us until you request deletion, withdraw your consent for storage, or the purpose for data storage no longer applies. Mandatory legal provisions, especially retention periods, remain unaffected.

The legal basis for data processing is Art. 6(1)(f) GDPR. The website operator has a legitimate interest in providing a simple appointment scheduling process for prospects and customers. If explicit consent has been requested, processing occurs solely on the basis of Art. 6(1)(a) GDPR / Art. 9(2)(a) GDPR and § 25(1) TDDDG, as long as the consent includes the storage of cookies or access to user device information (e.g., device fingerprinting) under TDDDG. Consent can be revoked at any time.

Data Processing Agreement

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a legally required contract that ensures the service processes personal data of our website visitors only according to our instructions and in compliance with GDPR.

5. Analytics Tools and Advertising

Matomo

This website uses the open-source web analytics service Matomo.

With Matomo, we can collect and analyze data on website usage by visitors. This helps us determine when pages were accessed and from which region. Additionally, various log files (e.g., IP address, referrer, browser, and operating system) are collected, and we can measure whether visitors perform specific actions (e.g., clicks, purchases).

The use of this analytics tool is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and advertising. If explicit consent has been requested, processing occurs solely on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, as long as the consent includes the storage of cookies or access to user device information under TDDDG. Consent can be revoked at any time.

IP Anonymization

We use IP anonymization in Matomo, meaning your IP address is shortened before analysis, making it no longer uniquely identifiable.

Cookie-Free Analysis

Matomo is configured not to store cookies in your browser.

Hosting

We host Matomo through the following third-party provider:

Matomo Cloud by InnoCraft Ltd
150 Willis Street
6011 Wellington
https://www.innocraft.com/

Data Processing Agreement

We have concluded a data processing agreement (DPA) for the use of Matomo, ensuring GDPR compliance.

6. Plugins and Tools

YouTube with Enhanced Privacy Mode

This website embeds videos from YouTube. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

When you visit a website with an embedded YouTube video, a connection to YouTube’s servers is established. If you are logged into your YouTube account, YouTube associates your browsing behavior with your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube in enhanced privacy mode. According to YouTube, videos in this mode do not personalize user browsing. Ads shown in this mode are also not personalized. However, local storage elements are stored in the user's browser, which function similarly to cookies. Further details can be found here:

https://support.google.com/youtube/answer/171780.

The use of YouTube is in our interest in providing an appealing presentation of our online content. This constitutes a legitimate interest under Art. 6(1)(f) GDPR. If explicit consent has been requested, processing occurs solely on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be revoked at any time.

Further details on YouTube's data processing can be found in their privacy policy:

https://policies.google.com/privacy?hl=de.

Further details on YouTube's data processing can be found in their privacy policy:

https://www.dataprivacyframework.gov/participant/5780.

Google Maps

This website uses Google Maps, provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Using Google Maps requires storing your IP address, which is typically transferred to a Google server in the USA. The website operator has no control over this data transmission.

Google Maps is used for an appealing online presence and easy location access, which constitutes a legitimate interest under Art. 6(1)(f) GDPR. If explicit consent has been requested, processing occurs solely on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be revoked at any time.

Further details:

hier: https://privacy.google.com/businesses/gdprcontrollerterms/ und https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter referred to as “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of reCAPTCHA is to determine whether data entered on this website (e.g., information entered into a contact form) is being provided by a human user or by an automated program. To determine this, reCAPTCHA analyzes the behavior of the website visitors based on a variety of parameters. This analysis is triggered automatically as soon as the website visitor enters the site. For this analysis, reCAPTCHA evaluates a variety of data (e.g., IP address, time the website visitor spent on the site or cursor movements initiated by the user). The data tracked during such analyses are forwarded to Google.

reCAPTCHA analyses run entirely in the background. Website visitors are not alerted that an analysis is underway.

Data are stored and analyzed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the protection of the operator’s websites against abusive automated spying and against SPAM. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

For more information about Google reCAPTCHA please refer to the Google Data Privacy Declaration and Terms Of Use under the following links: https://policies.google.com/privacy?hl=en and https://policies.google.com/terms?hl=en.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.

‍